Know what your business relies on
Make a simple inventory of computers, network equipment, printers, software, and subscriptions. Record what each item is for and who is responsible for it.
Include your domain registrar, website hosting, email provider, and any booking or payment services. Record account ownership without putting passwords in a shared inventory.
Make account ownership clear
Know who controls important business accounts and who can authorize changes. Review whether each person has the access their role requires.
- Who owns the domain and website account?
- Who administers business email?
- What happens to access when someone joins or leaves?
- Are recovery methods current and controlled by the business?
Understand your backup needs
Identify the files and systems your business would struggle to operate without. Ask where copies are kept, who checks them, and how you would restore what you need.
Don’t assume that having a cloud account means every part of your workflow is recoverable. Review the actual service and your setup.
Write down a support process
Give staff a simple way to report problems, including what information to collect and who to contact. Record recurring problems so you can decide which fixes deserve attention first.
Clarify who can approve purchases, changes, and access. Set expectations for availability rather than assuming someone is on call.
Check the customer-facing basics
Look at your website on a phone. Can someone tell what you do, where you work, and how to reach you? Try the contact links, read the service information, and confirm the business details are current.
A simple, accurate site is a useful foundation for the rest of your online presence.